Real Time Voice of the Customer

Businesses that are disconnected from their customers suffer financially from bad reviews and are often unaware of customer sentiment until it's too late. Our Feedback Management System provides a simple, affordable and an effective feedback application for organizations to spread the brand value, increase operational efficiencies and increase customer engagement.

Reports state, "Happy customer who get their issue resolved, tell 4 to 6 people about their experience" With Mink Chatter Feedback Management system, Customer Experience Measurement is no longer a case of ticking boxes and fulfilling statutory requirements.

Fully engaged customers make more visits per month than actively disengaged customers do

Customizable Surveys

Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.

Comment / Suggestion

Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.

Instant Alert via Email & SMS

Feedback management system will automatically send an Email and SMS to the concerned department when a customer gives a feedback.

Reports & Analytics

Multiple report types can be generated in the system for accurate analysis and better understanding your customer behavior.